Service and Support

As a leading Australian electronics communications firm, Electrotek is provides the ‘best-fit’ innovative solution with minimum disruption to your business. Our broad capabilities centre around a proven system of listening, diagnostics, and smooth installation for efficient results. 

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Capabilities

Backed by over 20 years experience in cutting-edge Nurse Call and communication technology our engineers are supported by proactive field technicians and efficient administrative and operations staff to give you ‘best-fit’ executed outcomes. Whether it be in the diagnostic and planning stages of project management on a full installation, custom engineering a replacement part or servicing and maintenance Electrotek delivers within budget and on time. 

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Site Appraisals

Electrotek solutions are designed around site specific needs. This ensures that what we provide is not over-built yet gives your facility upgraded capability to meet industry compliance and versatile options for present-future operations. Our expert knowledge of the latest Australian standards and manufacturing requirements ensures your ‘best-fit’ solution in a rapidly changing landscape.

Integrated Design Solutions

Our Electrotek engineering team are cutting-edge leaders in the development of innovative Nurse Call and communication solutions and products. With world-wide background experience, our technological consulting and development expertise has been instrumental in contributing to many of the successful communication solution ’smarts’ and products that are used in a wide variety of industry sectors including aged care, retirement living and allied health.

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Project Management

A proven track record with our clients evidences our effective capabilities in project management services. We are proactive in communicating project updates and meeting deadlines to give you and your staff peace of mind in change.

Installations & Handovers

When integrating ancillary products or expanding on an already existing Nurse Call system, a smooth transition is essential in each installation and commissioning. Electrotek technicians ensure that our install and adjustment procedures provide a smooth transition and minimum disruption to your operations.

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Custom Engineering

When a Nurse Call system is running below capacity there is an increased risk to delivery of care. Replacing a full system can be horrendously expensive. This is a common issue for systems which need updating. We can custom engineer technological ‘smart’ solutions at competitive prices. This can range from creating a replacement part to the development of an integrated solution. For example, when Nurse Call systems have required a unique pendant for patient operation, but the pendants are no longer available, rather than totally replacing the system Electrotek has engineered new connection plugs so universal pendants are substituted at far less cost, but with excellent performance results.

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Servicing & Maintenance Agreements

Plan ahead. To minimise costly and inconvenient breakdowns and keep your operations running smoothly, Electrotek offers programmed maintenance services. Our servicing and maintenance agreement options include scheduled servicing or on-demand 24/7 emergency support. We have plans to suit your need and budget. On completion (including any required post audit repairs) you receive a certificate of compliance. Contact us to discuss the option that best suits your facility.

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Scheduled System Audits

Whilst hospitals and some health care facilities have annual audits mandated by law, aged care facilities do not. Despite this, when it comes to resident care most aged care facilities focus on delivering best practice operations. Many instigate an annual system audit, as specified in Australian Standards AS 3811-1998 Hard-wired patient alarm systems. Electrotek streamlines this process by handling scheduling a visit from one of our qualified technicians to conduct your audit.

An annual audit gives you peace of mind that your system is functional and operating to capacity. Any shortfalls will be documented and quoted for repair so that your system can be certified as compliant. 

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System Integration

Synergistic system integration is Electroteck’s specialty. Linking current installed equipment with other systems adds value to your operating procedures. For example, linking a DECT phone system to your Nurse Call for more efficient use of staff. Effective integration improvements are cost-effective. Alternatively, we provide add-on options for existing equipment expands functionality. Talk with us today to find your ‘best-fit’ solution.

Replacement Parts

Electrotek stocks a wide range of replacement parts to minimise disruption to your operations delivery. To ensure durable functioning across all communication services we use only high-quality components in all of our Nurse Call builds and installation solutions.

Remote Access Problem Solving

Utilising latest software solutions to instigate remote access service and maintenance diagnostics our Electroteck technicians can determine and fix many problems without the need of a site visit. Because we do not have to schedule a site visit there is less delay in costly downtime and delivery of care. This is especially valuable in remote or rural facilities.

Please Contact Us to find out more about our range of services.

1300 767 407