I am pleased to highly recommend Electrotek as our primary provider for nurse call systems. Our enduring partnership with them across multiple locations demonstrates the unwavering confidence we place in their services, recognizing that efficiency and accuracy are paramount for Icon.
Electrotek consistently surpasses expectations with the quality of its products and services. In our demanding environment where attention to detail is critical, Electrotek consistently demonstrates a keen understanding of our needs. Their attention to detail has proven to be indispensable, contributing significantly to the seamless operation of our nurse call systems.
What sets Electrotek apart is not just the excellence of its products but also the team’s dedication to customer satisfaction. The professionalism and courtesy exhibited by their staff are truly commendable. It is evident that the team not only possesses high-level technical expertise but also genuinely cares about the customers they serve. This level of commitment has fostered a sense of trust and reliability that is invaluable in our line of work.
In summary, Electrotek has been an indispensable partner for Icon, providing top-tier nurse call systems, unparalleled attention to detail, and a team that consistently goes above and beyond to ensure customer satisfaction. I wholeheartedly endorse Electrotek as a trusted and reliable partner for any organization seeking excellence in nurse call system solutions.
For Aspen Medical to be the world’s leading provider of innovative healthcare solutions, having a select group of like-minded suppliers is key. Theo Kuppens and his team at Electrotek are definitely one these and have been supporting Aspen Medical through a range of projects since 2015.
Their responsiveness, cutting edge products, attention to detail and after sales service is second to none. Their products align perfectly with Aspen Medical’s designs and in turn, integrate seamlessly into State Health Services systems.
I am looking forward to working with the Electrotek Team on Aspen Medical’s upcoming projects.”
After struggling for some time with another company who didn’t understand the need to have everything working well for aged care, we have been delighted and stress free since working with Electrotek. The technicians are knowledgeable, friendly and provide a prompt service which ensure the risks to our residents are limited and the residents are assured the nurse-call system works when needing assistance. Being rural, it’s difficult to get a service provider who understands the needs and cares of aged care – thank you Electrotek for following through on items required.
We do full electrical installations. I was looking for Nurse Call installers—it’s a specialist field. I got in touch with Electrotek. Their responsiveness and feedback on how to do what I was looking for was excellent. Their knowledge of Nurse Call installs is invaluable. Initially we wanted to go for a full wired system, but they persuaded us to consider adding wireless as it is equally reliable. By using wireless we bypassed the time and cost issues of cabling. Since then it’s the way we have preferred to go with them. They definitely value customer relations and they do follow through with suggestions to see if any further improvements can be done. They are fully aware and customer-based. It’s a totally good experience from start to finish.
When I was the head of Masonic Care IT I made all the technical decisions regarding Nurse Call and security technology. We were having huge issues with a big supplier and we just weren’t getting what we wanted. I have an engineering background and because of that I really could understand Electrotek’s solution, so I chose them. I get a bit worried about some of the other providers – the big companies and all their marketing hype. The wow factor that other companies go on with tends to get in the way of finding a result that is cost-effective and robust, but I could see through that and I picked the most effective engineering solution that would give us what we needed. We did three fairly significant installations with Electrotek. Some of our locations were very difficult and the solutions they offered just worked. They stand out in terms of their responsiveness (particularly in terms of helping solve our configuration problems), value for money (pricing structure), ease of installation and seamless integration with old systems.
We design and make hospital equipment such as fitouts for emergency wards, cardiac emergency, operating theatres and so on. It’s very important that if someone goes into cardiac mode that there is a fast and reliable method of response. We have been involved in developing car park cardiac mobile units using high-end technology. When someone goes into cardiac mode, using Electrotek’s wireless ability in a mobile operating theatre situation and connecting that to the hospital system (where they can use the wireless annunciators) everyone can know what is going on in an emergency. Electrotek’s products are so innovative. We had a problem where nurses in a hospital were having trouble getting to the wired system in a staff duress or emergency situation. I talked with Electrotek and within 48 hours they came up with their Nurse Call pagers. They sorted it out immediately. You can’t put a value on that. It is just a different approach to the rest of the market industry.
Electrotek have been a supplier for Southern Cross Care for quite some time. I work with a number of different vendors. Electrotek is the most reliable. Their level of service and care is incomparable. They do what others won’t. It’s not that others can’t, it’s just that they are not prepared to do it. Electrotek is different. Residents are often nervous about change, and their technicians go to such an effort to minimise risk to our residents so that keeps my stress levels to a minimum. Each time they have totally delivered on what they say they are going to do, and their product—INDUNA—does what they say it will do.
We have been Electrotek’s customer for many, many years. Their customer relationships absolutely matter to them. They have always provided prompt responses and reliable solutions. Their knowledge is amazing. Their technicians are friendly, and they know their work. Nothing is too much trouble. If there is a glitch they will find it and sort it out cost-effectively. We’ve just put in full new systems, but they kept our old systems going for ages until we were positioned for the change and we are very grateful to them for that; and for sorting the new systems. Their systems work. For me personally, I feel I can trust what they say and know that we are getting the best solutions for the right price.
Cleo is an experienced administrator with a strong history working in large corporate settings and was the National Operations Support Lead for a big not-for-profit organisation. Other strings to her bow include marketing, as well as a demonstrated ability to manage and coordinate a multitude of tasks.
Cleo’s qualifications include a Bachelor of Accounting/Business Administration and a Diploma of Community Services Management.
She’s not only the smiling face around the office, but also oversees all the administrative functions and provides operation support and manages compliance.
Joseph holds years of experience maintaining and installing Radio Broadcast equipment, Drive-Through equipment, Public Address systems, as well as Nurse Call systems with private health and large medical practices. His experience working with electronic equipment extends to cable installation, maintaining radio repeaters, paging and dect phone systems. He enjoys all facets of his role, including the on-site, installations and customer interactions, as much as he enjoys the pre-install workshop preparation required in making nurse call equipment specific to individual customer needs and bespoke modifications.
Qualifications:
Jan holds the challenging position of Operations Manager at Electrotek and has been integral to the success of the company since 2015 and is involved with different aspects of operations, including servicing, installation, manufacturing, technical support, warehouse management, project management, and leading a team of technicians across Australia.
Jan holds a Bachelor’s Degree in Electronics and Communications Engineering and a Diploma in Project Management.
Neil has worked in a variety of sectors in an engineering and development capacity, his roles include Research and Development with CRC for Microtechnology on Athlete Monitoring with the Australian Institute of Sport. Neil’s name is prominent on multiple patents.
Neil’s functions include the technical direction of the company, guidance and oversite of hardware and software systems.
Previously Neil has held product development roles, from prototype stage to small scale production. The development of engine control system for LPG and LNG fuel delivery to heavy vehicles, as well as the development of onboard data collection and monitoring systems for heavy vehicles (surface and underground).
Neil has underpinned not only the technical requirements of Electrotek, but the team as well, training and providing guidance to the team of technicians.
Qualifications:
Belinda has over 30 years’ experience in executive support and office management positions through small companies and corporate, including FMCG’s, leading accounting firm and Telstra (in Australia). She was integral to creating and growing Electrotek where she now holds the role of General Manager.
Belinda’s passion for success in business and in caring for customers drives her to lead from the ground up extracting the best from her team and for her customers.
Belinda holds various supporting qualifications including Certificate IV in Small Business Management.
Theo Kuppens is the Managing Director of Electrotek, an established provider of emergency communication, electronic security, and telephony solutions within the health and aged care industries.
With over 30 years industry experience, he has a broad background and experience in technology covering Information Technology (IT), electronics, telecommunications, audio-visual engineering, and electronic security.
With this industry knowledge and experience, he is well placed to look at technology issues facing clients within the health and aged care sectors from a solutions-based perspective rather than the traditional product “one shoe fits all” methodology.
He is still “hands-on” and, together with the engineering and technical team, continues to look at evolving technologies that will improve operational efficiencies, staff safety, and reduce “cost of ownership” of installed systems by empowering onsite maintenance personnel.
Qualifications:
